Menu:
Terms & Conditions.
Please read these terms carefully, and be sure that you understand them.
You should be aware that we can change these terms at any time. However, if we consider that the change will make you materially worse off, we will give you prior notice.
These terms were made by Synapse I.T Pty Ltd ABN: [16 098 151 609], trading as Square ISP.
1 Your obligations
1.1 We will provide you with the Service and will use reasonable care and skill in doing so. In order for us to provide you with the Service, there are things that we need to ask you to do. These are that you:
(a) ensure your PC meets the requirements set out on the Website at www.square.net.au for ADSL connections and
(b) Comply with the Acceptable Use Policy. You should read the Acceptable Use Policy and should only accept this Agreement if you agree to be bound by it;
(c) not use, attempt to use or allow others to use the Service in a way that, in Square ISP’s reasonable opinion, significantly interferes with other customers' use or enjoyment of the Service or interferes with our efficient or proper operation of the Service (to avoid doubt, a high level of usage on an unlimited downloads plan will not, by itself, be a breach of this clause);
(d) pay all fees and charges associated with your use of the Service, in accordance with clause 2;
(e) make sure you keep your account information, password, data and Equipment secure;
(f) regularly check the default email address that we have allocated to you for messages about your Service;
(g) ensure that any Additional Users comply with the Acceptable Use Policy; and (h) ensure that any equipment provided by you does not damage the Service or the Broadband Transmission Facilities.
(i) ensure that you are the owner and account holder of the telephone number provided for the service and ensure that the telephone number is not connected or attached to any PABX systems. If so you must request to purchase or provide a line filter.
1.2 There are certain things that, despite our best efforts, we cannot guarantee or provide in relation to the Service. This means we have to ask you to acknowledge each of the following:
(a) We will use reasonable care and skill in providing the Service and will provide the Service in accordance with this Agreement. However, given the nature of telecommunications systems (including the Service's reliance on systems and services not owned or controlled by us), we cannot promise that the Service will be continuous, accessible at all times or fault-free.
(b) We may not be able to meet a request from you to provide detailed information about your usage of your Service (for example, information about what sites you visited and when).
(c) We do not have to monitor use of the Service, whether by you or anyone else. If we do so, we can stop the monitoring at any time. We may monitor use of the Service to see whether you are complying with the Acceptable Use Policy or to investigate a breach (or suspected breach) of that policy. However, we are not under any obligation to enforce the Acceptable Use Policy or any other policy that applies to anyone using services that we provide to them.
(d) Where you provide your own wireless PC connection device or DSL modem, you are responsible for any loss caused by an unauthorised interception of your Service.
(e) You may request Additional Users on your Service as set out in the Plan Table. By requesting Additional Users, separate log-in, email account and help-desk services will be provided for each Additional User. References in this Agreement to your "usage" or your Service "usage allowance" includes usage by both you and your Additional Users.
(f) We are not responsible for any loss caused by equipment provided by someone other than you.